30-day Return Period

The UCF Computer Store will exchange or refund the purchase within 30 days of the sale date, except as noted below.

14-day Return Period

The UCF Computer Store will exchange or refund the purchase within 14 days of the sale date on computers and notebook computers, monitors, printers (HP printers or scanners can only be returned if unopened), projectors, camcorders, digital cameras, and unopened iPods.
NOTE: There are no returns accepted on opened iPods unless defective as determined by our staff.

Restocking Fee

There is no restocking fee for defective (as determined by our staff) products if returned within 14 days of the sale date. Unless defective, a restocking fee of 15% will be charged on opened computers, monitors, printers, notebook computers, projectors, camcorders, and digital cameras.

Damaged Product Fee

A 15% damaged product fee will be charged for any product missing the original box, packaging material, and /or manuals (i.e., any product not in "like new" condition)*.

Return and Exchange Requirements

Your original receipt is required for all returns, exchanges and warranty repair services.

Personal Data

Please remove all personal data (e.g., computer data/files, music, or pictures) from any product you wish to return or exchange. The UCF Computer Store is not responsible for any personal data left on or in these items.

Non-returnable and Non-refundable Items
Under no circumstances will we accept returns on:

Any item that is missing any accessories
Labor and/or installation services
Items that are damaged or abused
Memory, hard drives, and other electronic parts are not returnable if opened/installed;
defective items may be exchanged within 30 days of purchase.
Opened computer software and video games (the plastic wrapping or outer seal on the package must be intact for a return)
Opened ink or toner cartridges
Opened HP or IBM Products
Opened iPods
Opened or used ear bud headphones

Custom Configured Products

We are pleased to offer product custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications the order cannot be changed, modified or cancelled once your order is in production.